Manage strategic partnerships for payment products at KOMOJU in Japan. Collaborate with partners and internal teams for execution and communication.
About the role
- Account Management Specialist dedicated to supporting Teya's merchants in Croatia. Building long-term relationships and driving business growth through active engagement and support.
Responsibilities
- Champion Merchant Success: Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs.
- Drive Growth & Education: Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive.
- Prevent & Manage Churn: Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions.
- Solve & Coordinate: Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience.
- Be the Market Voice: Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.
Requirements
- Experience: Background in Account Management, Sales or Customer Success.
- Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products.
- Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly.
- Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first.
- Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment.
- Bilingual: Fluent in Croatian and confident in English.
Benefits
- Permanent contract with 6-month probation period
- Work in a friendly, comfortable, and relaxed environment
- Enjoy flexible working hours that align with team needs
- Receive up to 26 days of vacation
- 3 fully paid days for unexpected health issues
- Monthly food allowance, plus additional benefits
- Referral bonuses for recommending new team members to join the company
- High-quality hardware is provided for work, ensuring a smooth working experience
- Structured onboarding program for all new employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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