Hybrid IT Infrastructure Coordinator

at Tec2Cloud

• Job title: IT Infrastructure Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, VMware
• Location requirements: Hybrid, Goiania, Brazil

About the role

• IT Infrastructure Coordinator overseeing projects and IT services for a SAP consultancy in Brazil. Managing infra tasks, ensuring quality, and reporting to leadership.

Responsibilities

• Participate in infrastructure projects by supervising and ensuring the progress of stages and activities within the IT Infrastructure area (Network, Systems & Datacenter, Telecom, and Database) as agreed, ensuring activities are completed within established deadlines and at the agreed quality.
• Establish activity controls and supervise the tasks of internal analysts and/or third-party contractors.
• Ensure clear and consistent reporting of activities and projects to the area manager and/or management.
• Plan, implement, and maintain the IT infrastructure by providing Level 3 support and maintenance for users.
• Manage messaging and licensing control (SAM) and monitor the SCCM environment.
• Monitor the environment and liaise with service providers to maintain a healthy, problem-free environment (bugs, vulnerabilities).
• Operate in a structured manner through controls and processes, always maintaining focus on the company culture.
• Handle and follow up on infrastructure service requests and incidents within the SLA agreed with the business, ensuring process compliance according to ITIL methodology.
• Work on resolving problems in the IT environment, identifying root causes through in-depth analysis and delivering consistent reports.

Requirements

• Bachelor's degree in Information Technology
• Proven experience as an IT Supervisor or in a management role for IT infrastructure
• Advanced experience with Office 365, Active Directory, and Exchange Server
• Advanced experience with virtualized environments (VMware and Azure)
• Advanced experience in networking (Cisco)
• Experience with Configuration Manager (SCCM) and WSUS
• Experience with Print Server and File Server
• Experience in environments of similar size, criticality, and characteristics
• Advanced English
• ITIL certification
• Profile: good interpersonal skills
• Commitment, leadership, proactivity, execution capacity, teamwork, reliability/attendance, and critical thinking
• Ability to combine project execution with operational tasks
• Preferred: Microsoft certification (advantage)
• Preferred: Cisco certification (advantage)

Benefits

• 5 scheduled days off
• Car rental partnership
• Employee referral program