Develop and review code on the ServiceNow Platform. Lead technical aspects of enhancements and collaborate with team members for project design and implementation.
About the role
- IT Specialist ensuring seamless IT operations for Trexo Robotics. Building powered wearable robots and revolutionizing mobility solutions.
Responsibilities
- Own day-to-day IT operations across the company, including software updates, user accounts access, and employee onboarding and offboarding.
- Install, configure, and maintain hardware, software, systems, networks, printers, and scanners for both in-office and remote employees.
- Configure, secure, and maintain macOS, Windows, and Linux environments.
- Monitor, maintain, and improve IT systems and networks to ensure performance, reliability, and security.
- Serve as the primary IT point of contact for employees, providing guidance and best practices.
- Execute and maintain IT and security controls to support compliance with data privacy regulations, including HIPAA, PIPEDA, and GDPR.
- Own day-to-day management of the security and privacy compliance automation platform (Sprinto), including evidence collection, control monitoring, and audit readiness.
- Partner closely with an external compliance consultant to implement and maintain security and compliance frameworks.
- Translate security policies and frameworks into clear, practical, and enforceable IT processes.
- Deliver IT and security policy training to employees (in person and remote).
Requirements
- At least 3 years of experience in a similar role.
- Previous experience as the first or sole IT hire in a growing company.
- College/University degree in Computer Science, Information Systems, or a related field.
- Experience with executing IT policies and managing implementation projects.
- Hands-on experience executing and maintaining IT security and compliance controls with or alongside compliance frameworks and external auditors/consultants.
- Proven experience managing employee onboarding and offboarding, including device provisioning, access management and configuring and maintaining macOS, Windows, and Linux environments.
- Solid understanding of networking fundamentals and IT infrastructure best practices.
- Experience installing, configuring, and troubleshooting hardware and software for both in-office and remote teams.
- Able to work independently, multitasking and efficiently to meet deadlines.
- Self-motivated, detail-oriented, and organized.
- Excellent people skills and time management skills.
Benefits
- Flexible work environment.
- Unlimited Vacation policy.
- Group benefits plan (medical and dental).
- Office snacks.
- Dog-friendly office environment.
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