Join Vitrio as a CRM Apprentice to support and learn about CRM campaign operations. Develop skills in client management and operational tasks in a hybrid model based in São Paulo.
About the role
- Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
Responsibilities
- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customers to keep track of product adoption and consumption levels.
- Promptly attend customer escalations and act as a centre of contact to engage other departments as required.
- Log all activity related to the accounts and opportunities generated in the corresponding platforms.
- Execute product training according to customer needs.
- Analyse customer and account data to identify areas of improvement and set action plans.
- Provide valuable insight to the company based on the data and information obtained from customer interactions.
Requirements
- Demonstrates complex problem‑solving, critical‑thinking, and decision‑making skills.
- Communicates clearly and conveys necessary information effectively.
- Interacts confidently and professionally with higher levels of management.
- Communicates clearly and collaborates effectively with individuals at all levels.
- Negotiates skillfully and promotes/sells ideas persuasively.
- Possesses strong organisational and time‑management skills, driving tasks to completion.
- Collaborates effectively and builds solid, productive working relationships with others.
Benefits
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- “Moments that matter” paid time off (yes, even for your pet’s birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we’re building a greener future.
- A culture that values every voice and celebrates diverse perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CRM & Growth Manager at Kess Berlin focusing on customer relationship management and growth strategies through digital marketing campaigns. Collaborating with teams to analyze KPIs and optimize customer engagement.
Senior Customer Success Manager at Virtru managing government customer relations in the Indo - Pacific region. Leading teams to drive success using data - sharing and protection technologies.
CRM Architect providing strategic leadership in customer relationship management, focusing on Salesforce systems and processes. Collaborating with IS, marketing, sales, and customer service teams in a leading manufacturing company.
CRM Specialist developing and executing CRM strategies for personalized customer engagement. Collaborating with cross - functional teams to optimize client experience throughout their journey.
Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.