Assistant Branch Manager leading and coaching teams at TD Canada Trust to ensure operational excellence. Building relationships with customers while delivering financial solutions and contributing to TD's success.
Responsibilities
Lead teams in completing investment and unsecured credit compliance transactions
Coach advisory and frontline staff on resolving customer complaints
Resolve operational and high-risk issues while ensuring the team works within regulatory requirements
Mentor a team on advice-giving strategies
Ensure the branch advisory spaces are inviting for customers
Meet customer demands by maintaining accurate employee scheduling
Share information and expertise with team members while coordinating activities
Work closely with TD partners to help customers meet their financial needs
Improve processes and work efficiency of the team by providing feedback
Build a positive and diverse workforce by providing equal opportunity
Requirements
Undergraduate degree and/or over 4 years of relevant experience
Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
Extensive knowledge of team, process, and risk management along with advanced understanding of the business
Proficiency in productivity tools and software tools including MS Office
Strong communication skills to liaise with customers, employee and cross functional teams
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