Business Analyst providing analysis for HECC’s IT Modernization Project in Salem, Oregon. Designing technical solutions and coordinating with internal and external partners.
About the role
- Technology Solutions Analyst supporting Sales and Customer Service Team with technology solutions in the BPO industry. Providing technical assistance and participating in design sessions with clients.
Responsibilities
- Support the Sales and Customer Service Team organization in crafting compelling technology solutions
- Provide Technical and Consultative assistance to Sales
- Participate in design sessions with clients and pitch compelling technical solutions
- Assist in completion of Technology sections in RFI/RFP/RFQ as required
- Partner with finance in providing guidance to build commercials/pricing during PreSales
- Document and handover technical specifications for Post Sales implementation
- Drives accountability in cross functional IT teams during solutioning
Requirements
- Bachelor's Degree or Equivalent
- 5+ years’ experience in business, marketing, technology or a related field
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
- Proven experience in a customer-facing role with a strong technology background
- Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives
- Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Health and wellness programs
- Professional development opportunities
- Internal mobility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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