Service Delivery Manager driving client relationships and service improvements for Snowflake, focusing on technical implementations and quality metrics. Collaborating with stakeholders to enhance client satisfaction and service delivery processes.
About the role
- Lead Supervisor responsible for driving sales and operational processes in a luxury retail environment. Collaborating with Store Managers to enhance customer experience and team performance.
Responsibilities
- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
- Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
- Enforces sales strategies, initiatives and growth across all categories.
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
- Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance and disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Discounts on certain products
- Incentive compensation
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