Content Marketing Associate at Tapcheck managing social media and customer advocacy programs. The role focuses on enhancing customer presence across multiple platforms with a hybrid work structure.
Responsibilities
Manage our LinkedIn presence day to day
Create, schedule, and publish content using a defined calendar
Engage with comments and messages and help maintain a consistent brand voice
Coordinate outreach to existing customers to gather testimonials, quotes, and success stories
Support case study execution by managing logistics, follow-ups, and approvals
Maintain an organized pipeline of customer proof assets
Run review generation campaigns across G2, Trustpilot, BBB, and the app store
Execute outreach programs to existing customers to encourage reviews
Track review volume, ratings, and cadence to ensure steady growth
Keep profiles accurate, up to date, and aligned with brand guidelines
Assist with blog ideation, research, drafting, and editing
Help repurpose long-form content into social posts and customer proof assets
Use Canva to design social graphics, quote cards, and simple one-pagers
Work directly with the Lead of Content Marketing on planning, execution, and optimization
Learn how content, social, and customer proof connect to demand generation
Requirements
Bachelor’s degree preferred in marketing, communications, English, or a related field
Strong written communication skills and attention to detail
Comfort and curiosity around social media, especially LinkedIn
Willingness to reach out to customers professionally and persistently
Organized and reliable. You can manage tasks, follow processes, and hit deadlines
Comfortable using Canva or similar tools
Coachable, curious, and not precious about your work
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