Video and content creation intern assisting in video editing and social media content preparation for a digital media company focused on family themes.
About the role
- HR Content Management Senior Specialist developing and governing HR knowledge content across the organization. Ensuring employees have access to accurate and user-friendly HR information through digital platforms.
Responsibilities
- The HR Content Management Senior Specialist plays a key role in developing, maintaining, and governing HR knowledge content across the organization.
- This role ensures employees and managers have access to accurate, current, and user‑friendly HR information through digital HR platforms such as knowledge bases, employee portals, and case‑management systems.
- Content Governance: Enforce HR content lifecycle processes (creation, review, updates, archival).
- Serve as the subject‑matter expert for HR knowledge management best practices.
- Content Development & Maintenance: Create, edit, and publish HR content such as policies, FAQs, knowledge articles, manager guides, and workflows.
- HR System & Platform Management: Manage HR content within digital platforms (e.g., ServiceNow, Workday, SharePoint, intranet portals).
- Monitor content performance and system adoption (e.g. Moveworks) via analytics to identify gaps, opportunities, and trends.
- Support system enhancements related to knowledge architecture, taxonomy, and search optimization.
- Stakeholder Collaboration: Partner with HR COEs, HRBPs, HR Services (eg. Country Supports) to ensure content quality and alignment. Act as the bridge between technical teams and HR subject-matter experts during content-related projects.
- Train HR Services members on content standards, templates, governance, and updates.
- Continuous Improvement: Drive ongoing improvements in HR knowledge management processes and tools.
Requirements
- Bachelor’s degree in Human Resources, Communications, Business Administration, or related field.
- 5–8 years of experience in HR operations, HR service delivery, content management, or knowledge management.
- Must have working exposure with Service Now(Knowledge management module)
- Experience in HR systems (e.g., ServiceNow Knowledge Base, Workday Help, Moveworks, or similar).
- Exceptional writing and editing skills with the ability to simplify complex topics.
- Strong understanding of HR processes, policies, and employee lifecycle.
- Strong project management and cross‑functional collaboration skills.
- Preferred Experience and Skills
- Experience in HR Shared Services or Centers of Excellence.
- Knowledge of UX writing, digital content design, or taxonomy management.
- Familiarity with content analytics and search optimization techniques.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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