Regional TIER 1 People Capability Centre Team Leader at HARMAN ensuring efficient HR service delivery across multiple countries. Leading Tier 1 Advisors and optimizing employee lifecycle query management.
About the role
- Tier 2 Team Leader managing complex employee lifecycle processes at HARMAN. Leading a team of specialists for high-quality HR service delivery across the region.
Responsibilities
- Lead Tier 2 delivery across the designated region, overseeing complex employee lifecycle activities and escalated case management.
- Manage specialists and SMEs across key Tier 2 service lines including, but not limited to: Benefits Operations Plant employees Onboarding Offboarding processes Compliance & regulatory processes Data uploads, Data management, Reporting.
- Local policy‑driven exceptions Case escalations and investigations from Tier 1.
- Ensure accurate, timely, and compliant execution of advanced HR processes.
- Establish Tier 2 service standards and ensure adherence to country‑specific policies, regulatory requirements, and global HR frameworks.
- Oversee investigation, documentation, and resolution of complex policy and employee lifecycle cases.
- Ensure end‑to‑end compliance across all Tier 2 processes, including audit readiness and risk mitigation.
- Partner with Legal, Compliance, and COEs to ensure policy adherence and correct application.
- Support the execution of Tier 2 processes through Workday (system of record) and ServiceNow (case management).
- Define and refine Tier 2 workflows, escalation pathways, and approval chains.
- Act as a subject matter escalation point for Tier 1, COEs, and HR Business Partners.
- Define and manage Tier 2 SLAs, KPIs, quality metrics, and process compliance indicators.
Requirements
- Strong expertise in complex employee lifecycle processes, compliance requirements, and country‑specific HR policies.
- Hands‑on experience with HRIS platforms such as Workday and ServiceNow.
- Experience handling escalations, case investigations, and advanced policy interpretation.
- Bachelor’s degree in Human Resources, Business, Management, or a related field.
- 8–10 years of HR operations or shared services experience, with demonstrable exposure to Tier 2 or SME‑level HR service delivery.
- Experience working with multi‑country or regionally distributed teams.
- Strong analytical skills with the ability to interpret data, advise stakeholders, and recommend process improvements.
- Excellent communication and stakeholder‑management skills, with confidence in engaging senior partners.
- Proven leadership experience managing specialists or SMEs in a service delivery environment.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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