Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Manager, Supply Planning at HARMAN overseeing end-to-end supply planning processes. Leading a team to balance cost, service, capacity, and risk across the supply chain.
Responsibilities
- Own the end-to-end supply planning process—balancing cost, service, capacity, and risk across the network
- Lead a team of planners, partner tightly across S&OP/IBP, interfacing with procurement, manufacturing, and logistics
- Deliver exception-driven, scenario-based plans and decision-ready dashboards that improve service and inventory
- Lead the monthly S&OP/IBP supply review; align inventory and service targets
- Drive exception-based, scenario planning—codify planning rules, alerts, and ‘what-if’ simulations for supply disruptions
- Partner with Data/IT to implement AI/ML-enabled supply planning processes
- Standardize reporting cadences and automate data refresh/pipelines from ERP/APS to BI
- Collaborate cross-functionally (Demand, Procurement, Manufacturing, Logistics, Finance, Commercial) to synchronize plan/execute
Requirements
- Bachelor's in supply chain, Industrial Engineering, Business, Analytics, or related
- 7+ years in supply/supply-demand planning with leadership experience
- Hands-on expertise with at least one APS (Advanced Planning & Scheduling) platform (e.g., SAP IBP, Kinaxis Rapid Response, Blue Yonder ESP, o9)
- Strong analytics: advanced Excel plus Power BI and/or Qlik for KPI dashboards
- Experience integrating supply planning data (capacity, lead times, inventory policies, exceptions) with financial metrics
- Practical experience in root cause analysis using tools: A3PS, 8D, Root Cause Failure Analysis, Fishbone, Pareto, 5Y, Is-Is not, Cause and Effect.
Benefits
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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