BSA Analyst I at WSFS Bank analyzing suspicious transactions related to money laundering and terrorist financing. Conducting reviews and ensuring compliance with BSA/AML regulations.
About the role
- Performance Analyst defining strategies and analyzing KPIs to support decision making at Tahto. Involves leading initiatives for operational efficiency and team performance.
Responsibilities
- Define strategies, seeking best practices and solutions to maximize the performance of the area and teams;
- Provide recommendations and support decision-making aligned with business strategy and value creation for the company;
- Analyze and monitor deep-dive KPI reviews and their financial impacts;
- Ensure and regularly validate results through KPI analyses;
- Generate analytical KPIs and dashboards tracking KPIs for Resolution and Operational Efficiency;
- Design and monitor a model for tracking critical KPIs;
- Provide inputs for PDCA and COPC cycles for critical KPIs;
- Execute and present sprint outcomes/feedback to managers;
- Propose cross-referencing of data sources to uncover analytical insights in critical cases;
- Source company data for cross-analyses and business insights (propose new analyses);
- Support implementation of new projects, aligned with the organization’s strategy and needs;
- Review and address operational questions about procedures, seeking clear answers;
- Assess, together with your manager, the technical feasibility of implementing requested new features and services, verifying implementation viability;
- Ensure your team has full knowledge of the working tools and systems;
- Ensure SLA compliance for quality actions, applying consequence-based balancing;
- Perform other duties related to the role.
Requirements
- Completed university degree;
- Experience with SLA management preferred;
- Advanced knowledge of Microsoft Office preferred;
- Advanced knowledge of Microsoft Power BI preferred;
- Advanced knowledge of outsourced call center service processes preferred;
- Intermediate knowledge in establishing strategies and guidelines preferred;
- Intermediate knowledge in delegating and managing conflicts preferred;
- Advanced knowledge in People Management preferred;
- Advanced knowledge in KPI analysis and interpretation and their financial impacts preferred;
- Intermediate knowledge of PDCA and COPC management models preferred;
- Basic experience with standards and certifications preferred.
Benefits
- Childcare allowance per child up to 5 years old;
- Allowance for dependents with special needs — no age limit;
- Health and dental plans;
- Life insurance;
- Transportation voucher;
- Meal and/or food allowance;
- PPR — Profit Sharing / Performance-based Bonus Program;
- Wellhub (wellness platform);
- Partnerships with various companies (educational institutions, language schools, and others).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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