Cloud Operations Lead designing and implementing enterprise - grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high - quality engineering solutions in a hybrid environment.
About the role
- Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast-changing environment.
Responsibilities
- Define and deliver the support operations strategy
- Act as the operational escalation point for complex or systemic issues
- Ensure the function is efficient, high-quality and measurable
- Own and deliver the Support Operations strategy aligned to organisational objectives
- Drive service excellence and continuous improvement across support functions
- Build robust dashboards and executive reporting across KPIs
- Translate operational data into actionable insight for senior stakeholders
- Support forecasting models for volumes, resourcing and capacity planning
- Own and optimise the support technology stack
- Evaluate AI options with Technical Support Operations
- Embed quality assurance, knowledge management and feedback loops
- Lead and develop the Support Operations team
Requirements
- Significant experience leading operations within a software/SaaS customer support environment
- Demonstrable experience building and managing data-driven reporting frameworks and SLAs in regulated/public sector contexts
- Strong BI capability (Power BI, Tableau or equivalent) and confident translating complex data into clear recommendations
- Calm, structured and collaborative - able to create clarity and momentum when priorities shift
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Audience Operations Assistant supporting data - driven marketing and audience strategy with S&P Global. Involves data management, reporting, and stakeholder collaboration.
Operational leader coordinating departments and driving business execution at Six Values. Ensuring alignment and clarity of business priorities across multiple teams.
Operations Performance Consultant responsible for compliance and training in Taunton office. Part of the Community Broking team at Lloyd & Whyte, ensuring client - focused outcomes.
Operations Co - ordinator at GAIN managing office operations, compliance, and events in Bristol. Focused on improving efficiency and supporting ESG commitments across office locations.
Lead Customer Operations for a rapidly growing B2B SaaS company aiming to enhance customer experience through AI - based solutions. Ensure strategic alignment and operational excellence while building a high - performing team in a hybrid setting.
Executive and Operations Assistant providing administrative support and coordinating operations for HR team in Nairobi. Responsible for executive support and organizational efficiency in a hybrid environment.
President / General Manager leading manufacturing operations for an export - oriented company. Focus on driving efficiency and profitability in seafood processing and related industries.
Agency Operations Specialist at Elders managing livestock commission rates and maintaining operational efficiency. Collaborating with teams to support agency product delivery and operational tasks.
Operations Management Leadership Program at GE Aerospace offers 2 - year developmental experience in supply chain. Participants complete 3 assignments across operational areas to build leadership skills.