Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Head of Technical & Operational Excellence driving strategy for Life & Health reinsurance in APAC ex China. Leading transformation and governance for portfolio resilience and sustainable growth.
Responsibilities
- Define and lead the technical strategy across pricing, underwriting and claims, ensuring portfolio resilience and sustainable new business value creation
- Shape and develop the long-term capability agenda for technical functions, building future-ready skills and leadership bench strength
- Drive transformation of technical and operational capabilities by embedding advanced analytics, AI-enabled processes and modern toolsets
- Ensure robust governance and risk discipline, reinforcing underwriting standards and effective control frameworks
- Set and steer the in-force value management strategy to optimize portfolio performance and protect embedded value
- Act as performance steward at portfolio level, balancing growth, profitability, capital and risk considerations
- Lead cross-functional alignment at enterprise level, partnering with CUO, COO, Finance and Group stakeholders
- Foster a high-performance culture that emphasizes risk awareness, ownership and continuous improvement
- Contribute to strategic direction and enable delivery of transformation priorities under Built to Lead
Requirements
- Qualified actuary with 15+ years' actuarial experience in Life & Health re/insurance
- Proven experience in shaping technical strategy and translating it into measurable outcomes
- Track record of building and evolving high-performing leadership teams
- Demonstrated ability to drive transformation and embed innovation at scale
- Strong enterprise thinking with portfolio-level perspective
Benefits
- Hybrid work model where expected to be in office at least three days a week
Job title
Job type
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Not specified
Degree requirement
Location requirements
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