Community Manager at award-winning games studio focused on fostering engagement across platforms. Grow and nurture communities on Reddit, Discord, Steam, and Twitch.
Responsibilities
**Here’s just a snippet of what you’ll be up to 😊**
Grow and nurture the Supermassive Games community across Reddit, Discord, Steam and Twitch.
Share community sentiment and insights with Social, Development and Publishing teams.
Deeply understand our games to communicate authentically with players.
Engage actively with communities and stay aware of relevant trends.
Spot and escalate community issues to the appropriate teams.
Provide light customer support by directing players to our support channels.
Research and engage with content creators and relevant gaming communities.
Identify toxic behaviour and act appropriately (ban, report, ignore, respond).
Requirements
**What we’re looking for: **
Proven experience in community management or a closely related role
Experience building, managing and engaging online communities
Confident using Reddit, Discord, Steam and other key platforms
Genuine passion for gaming and player communities
Strong written communication and attention to detail
Well‑organised, with the ability to capture patterns, feedback and bugs clearly
Benefits
**The Perks of being a Supermassive Superstar are:**
25 Days Annual Leave (3 of which are used when we close the studio for our end of year break)
Private Medical Insurance (BUPA)
Medicash assistance (Including dental and optician support)
Life Assurance (6 x annual salary)
Pension Scheme
Employee Assistance Programme
Income Protection
Enhanced Family Leave (maternity and paternity pay)
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