External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
SL
Hybrid Senior Support Engineer, Operations – Cobol, Mainframe Development
Posted 3 months ago
About the role
- Senior Support Engineer in Operations responsible for maintaining Data Warehouses and Business Intelligence applications at Sun Life. Collaborating on operational improvements and providing technical support in a hybrid environment.
Responsibilities
- Responsible for maintaining and supporting processes in multiple Data Warehouses, Business Intelligence, and Data Integration applications
- Act as Operations Lead as part of project/development teams
- Lead and deliver innovative solutions and projects
- Collaborate closely with team members, technical leads, and application support teams
- Ensure compliance with incident, problem, and change management policies and processes
- Provide technical documentation including design and operational support documentation
- Participate in rotational on-call operational support, including after-hours support
Requirements
- 5+ years hand-on experience working as an IT Application/Technical support analyst
- 2-3+ years or more experience with ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
- 2-3+ years working in a DW/BI environment
- 2-3+ years experience with Mainframe technologies; TSO, ZEKE, JCL, COBOL
- Knowledge of Business Objects Universe Designer and Web Intelligence
- Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files (7+ years)
- Experience with Postgresql
- Knowledge/Experience in Windows and Unix
- ITIL Foundations Level 3 Certification an asset
- Computer Science degree or certificate, or equivalent, supplemental training
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible working hours in a hybrid work environment
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.