Client Experience Consultant with Cigna Healthcare enhancing client value through product and service support. Collaborating with Account Executives and internal teams to ensure client satisfaction and product optimization.
About the role
- Senior Business Consultant overseeing Group Disability medical consultant program and driving operational efficiency at Sun Life. Leading strategic initiatives and quality assurance projects across multiple platforms.
Responsibilities
- Lead the Medical Consultants team, including hiring, onboarding, and training
- Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)
- Act as the primary point of contact for day-to-day medical consultant activities
- Manage the annual budget, contractual compliance, and cost-per-review metrics
- Review medical opinion referrals for appropriateness and coach stakeholders as needed
- Partner with Referral Management and Supplier Relationship Management to align service delivery
- Facilitate forums to share best practices with internal and external partners
Requirements
- Minimum 5 years’ experience in disability case management
- Strong knowledge of Group Benefits products, services, and systems
- Proven project management experience
- Strong communication skills
- Bilingualism (French, English, both oral and written) required for Quebec only
Benefits
- Flexible working arrangements
- Professional development opportunities
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