Hybrid Client Experience Consultant, Middle Markets

at The Cigna Group

• Job title: Client Experience Consultant, Middle Markets
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $66,100 - $110,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Morris Plains, United States

About the role

• Client Experience Consultant with Cigna Healthcare enhancing client value through product and service support. Collaborating with Account Executives and internal teams to ensure client satisfaction and product optimization.

Responsibilities

• Partner with Middle Market Account Executives to drive retention and growth
• Help clients optimize the value they receive from Cigna's products and services
• Develop and maintain a “Trusted Partner” relationship with Account Executives
• Understand client needs and develop and execute actions to address client issues
• Maintain in-depth knowledge of Cigna products, solutions, and services
• Collaborate with internal partners to deliver on client expectations
• Ensure clear and timely communications aligning with Cigna's strategy

Requirements

• Bachelor’s degree preferred
• Health-related industry experience required
• Product knowledge, sales practices, and account management expertise
• Knowledge of Cigna funding options and benefits structure preferred
• Ability to manage through systems and influence clients and partners
• Salesforce and KnowledgeXchange experience preferred
• Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook
• Excellent oral and written communication skills
• Strong presentation skills
• Demonstrated planning and organizational skills

Benefits

• Health-related benefits including medical, vision, and dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Annual bonus plan