Director of Post - Market Surveillance and Clinical Evaluation at Cook Medical. Leading global strategy, governance, and compliance in Post Market Surveillance and Clinical Evaluation activities.
About the role
- Visionary leader for Sun Life's Edmonton Group Disability office, driving operational excellence and team empowerment through innovation. Enhance client satisfaction while leading high-performing teams in a hybrid environment.
Responsibilities
- Drive Operational Excellence and Innovation
- Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI)
- Make strategic decisions to optimize team capacity while maintaining even workload distribution
- Optimize return to work outcomes in safe, sustainable and timely ways.
- Spearhead the modernization of our operations through digital tools, automation, and data-driven insights
- Lead Strategic Transformation
- Align the Edmonton office with Sun Life's national disability strategy through decisive action and clear communication
- Innovate claims management, client engagement, and plan member support processes
- Demonstrate strong decision-making skills in implementing change initiatives
- Elevate Client Experience and Business Growth
- Take proactive ownership of client relationships, working closely with Business Development to resolve issues and drive satisfaction
- Make data-driven decisions to improve client satisfaction scores and contribute to sales efforts
- Represent Sun Life with authority at external events, showcasing strong leadership and industry expertise
- Develop High-Performing Teams and Culture
- Build and lead a high-performing, engaged team through clear expectations, accountability, and empowerment
- Reduce employee attrition
- Take ownership of talent development, actively identifying and nurturing future leaders
- Foster a culture of trust, accountability, and inclusion through personal example and decisive action
- Drive Cross-Functional Collaboration
- Leverage strong leadership skills to influence national processes and contribute effectively to the Group Disability Leadership Team
- Demonstrate ownership in partnerships with BD, IT, HR, Risk, and Legal to achieve business goals
Requirements
- 10+ years of leadership experience in complex, client-facing operations.
- Strong track record of leading through change and delivering measurable business outcomes.
- Deep knowledge of disability claims management and rehabilitation practices.
- Experience building and developing high-performing teams.
- Strategic mindset with strong execution skills and operational discipline.
- Exceptional communication, influencing, and problem-solving abilities.
- Strong data analysis and interpretation skills.
- Bachelor’s degree (or equivalent experience); advanced credentials are an asset.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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