Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Quality Analyst supporting console game testing for Sumo India, contributing from development through release phases. Collaborating with teams and ensuring high-quality game experiences.
Responsibilities
- Support game titles through end-phase submission testing, under the guidance of senior and lead QAs.
- Contribute to development QA activities from early design through release, including functional and platform testing, such as:
- Grey-box, black-box, functional, and platform testing.
- Monitoring project check-ins and collaborating with the development team to identify and track issues.
- Performing daily smoke testing across all target platforms.
- Creating, executing, and maintaining outcome-driven test cases and test scenarios.
- Providing input and feedback to improve test coverage and testing approaches.
- Highlighting quality risks and providing feedback to improve overall game quality and player experience.
- Collaborate and communicate daily and weekly with project teams, including UK-based stakeholders.
- Use and understand basic testing tools, SDKs, and GDKs required for console testing.
- Follow established QA processes while contributing constructively to delivery and quality goals.
Requirements
- 4+ years of hands-on QA experience, preferably in console game testing.
- Experience contributing to at least one full project lifecycle (development → release or live).
- Exposure to functional, platform, and black-box testing.
- Basic understanding of console submission / certification processes (hands-on or support-level).
- Execute functional, regression, and platform testing across target platforms.
- Perform daily smoke tests and support release readiness activities.
- Create, execute, and maintain clear, outcome-driven test cases.
- Log, track, and retest defects using standard QA tools (e.g. JIRA or equivalent).
- Work closely with senior and lead QAs to identify risks and support delivery milestones.
- Collaborate with cross-functional teams, including UK-based stakeholders.
- Strong QA fundamentals and attention to detail.
- Comfortable working with builds, GDK/SDKs, and basic dev tools.
- Experience with defect tracking and test documentation.
- Clear written and verbal communication skills.
- Detail-oriented with strong analytical and logical reasoning.
- Proactive, dependable, and comfortable working under delivery timelines.
- Team-oriented, open to feedback, and willing to learn.
- Practical, data-informed approach to problem solving.
Benefits
- Annual bonus
- Employee referral scheme
- 1st time home buyer bonus
- Wedding bonus.
- Hybrid work model
- Flexible working
- 22 contractual days holiday
- 8 festive holidays
- 4 statutory holidays
- Birthday day-off
- 4 weeks of paternity leave
- Maternity leave as per law
- Options to buy or sell up to a week of annual leave*
- Health insurance
- Life insurance
- Mental health service
- Critical illness cover*
- Funded flu vaccines/eye tests.
- Structured My Development pathway
- Regular appraisals
- Annual salary reviews
- 5 learning days per annum
- Award-winning L&D team
- Yearly attendance to the Sumo Developers Conference*
- A variety of in-studio perks
- Regular care packages
- Studio days out (family welcome)
- Sabbaticals (at 5 years of service)
- Annual gaming subscription.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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