Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
About the role
- Supervisor leading a Business Process Analysis team dedicated to optimizing state business processes. Overseeing evaluations, redesigns, and driving analytical insights for efficiency.
Responsibilities
- Lead a dynamic team of Business Process Analysts dedicated to transforming and optimizing business processes across the State.
- Oversee the execution of root cause analyses, ensuring that current-state processes are meticulously documented and future-state workflows are strategically mapped.
- Identify critical business rules and develop user stories and prioritization models that align with organizational goals.
- Lead and mentor the team in translating complex operational challenges into clear analytical insights and actionable recommendations.
- Drive improvements and define capability needs and solution requirements.
Requirements
- Bachelor’s degree in business administration, Public Administration, Information Technology or a related field OR Certification as a Business Analysis Professional (CBAP) AND four (4) years or more of experience in the field of information technology where the primary role was business analyst AND at one (1) or more years in a supervisory role.
- OR Five (5) years or more of experience in the field of information technology where the primary role was business analyst AND (2) years or more of experience in a supervisory role.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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