Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
About the role
- Technical Analyst building internal tools for market intelligence at Substack. Collaborating with internal teams to exceed expectations and deliver high-quality solutions.
Responsibilities
- Build and maintain the internal operating system that provides a real time view of the network, both on Substack and off-platform
- Design and implement data pipelines that synthesize information from diverse sources, including hard-to-find public data into actionable intelligence
- Work with large network datasets on clustering analysis, market mapping, and audience segmentation
- Partner with internal stakeholders to understand their underlying needs, then build tools that exceed their expectations
- Ship code every day, while maintaining high standards for quality and legibility
Requirements
- 4+ years of experience in software engineering, data engineering, or a related technical role
- Proficiency in SQL and modern data tools (Snowflake, Airflow, etc.)
- Full-stack web development skills (TypeScript, React, Node.js)
- Proven ability to use LLMs as a force multiplier in your development workflow. You should be fluent in building software with AI and well-versed enough to understand its limitations
- Sound engineering fundamentals: you can write robust, non-buggy, legible, and scalable code, even when heavily LLM-assisted
- Experience working with large datasets for network products, familiarity with graph analysis, clustering algorithms, and market segmentation
- Experience with data acquisition from public sources (web scraping, API integration, data enrichment)
- Hacker mindset: you get creative to solve hard problems and aren't blocked by ambiguity
- Strong product sense: You understand what people actually need, not just what they ask for
- Independent and autonomous; comfortable owning projects end-to-end with minimal direction.
Benefits
- market competitive salary
- equity for all full time roles
- exceptional benefits
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