Hybrid Client Success Manager – クライアント・サクセスマネージャー

at Strider Technologies

• Job title: Client Success Manager – クライアント・サクセスマネージャー
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Client Success Manager for Strider, a strategic intelligence company. Supporting and managing client relationships, onboarding, and ensuring client success for Japanese clients.

Responsibilities

• Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business review.
• Proactively manage and foster relationships with clients to build trust, open communication, and long-term mutual success.
• Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time.
• Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients.
• Act with urgency to satisfy priority client requests.
• Act ethically and protect client confidentiality.
• Be prepared for every client interaction.
• Be proactive by anticipating client needs and opportunities.
• Be professional through our actions and dress during client interactions.

Requirements

• 2+ years of client success experience, or equivalent experience in a client-facing and/or consulting role.
• Established track record of enabling clients to achieve results.
• Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.
• Proven team player and self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
• Excellent verbal and written communication skills in English and Japanese.
• Engaging personality who can connect with clients and resolve client concerns.
• Strong time management and organizational skills.
• Available to travel up to 20% for client engagements.
• Legally authorized to live and work in Japan.

Benefits

• Flexible hybrid work arrangements
• Client success experience
• Ability to travel up to 20%