Hybrid Operations Assistant – Service Scheduler

at STEMAC

• Job title: Operations Assistant – Service Scheduler
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Assistente Operacional at STEMAC handling service programming and customer support tasks. Responsible for budget management, coordinating resources, and ensuring service quality through effective communication.

Responsibilities

• Carry out the entire service scheduling process (quotation and execution): check availability of technicians, tools and parts; issue requisitions; monitor execution; plan visits, travel and accommodation; and organize resources to perform services within deadlines agreed with customers.
• Support the sales team regarding quotations generated by the field team.
• Monitor the return of parts replaced under warranty.
• Plan and monitor preventive maintenance visits, controlling field executions to meet scheduled intervals.
• Prioritize service requests and plan jobs with the appropriate resources (labor, parts, materials, third‑party services, tools) in the system.
• Respond to customers through available channels (phone, email, website, systems, WhatsApp).
• Receive and verify completed materials/services, ensuring compliance with the contract and informing/updating management for any required actions.
• Use critical judgment and meet SLAs as defined in each customer’s contract.
• Read technical reports to assess whether the scope has been fully met; update the service record and configure billing or continuation when applicable.
• Clarify customer inquiries, provide execution timelines, schedule services, review quotations, and track resource availability and billing.
• Provide support to the field technicians within the assigned account portfolio.

Requirements

• High school diploma.
• Excellent communication, planning, organizational and analytical skills; proactive and results‑oriented.
• Ability to work to deadlines, multitask, and maintain a customer-focused approach.
• Hands‑on attitude and a proactive, ownership mindset.
• Proficiency with Microsoft Office.

Benefits

• Medical and dental insurance.
• Home office allowance.
• Meal and food vouchers.
• Transportation voucher.
• Eyeglass allowance and school supplies assistance.