Senior Support Analyst at Stefanini providing global corporate IT solutions and support. Involvement in user support and infrastructure management with strong technical skills.
Responsibilities
User Support (Tier 1 and Tier 2)
Microsoft 365 & Corporate Environment
Infrastructure & Networks
Endpoint & Asset Management
Incidents & ITSM
Information Security (operational level)
Reporting & Governance
Preparation of operational and executive reports
Analysis of metrics and opportunities for improvement
Support for IT governance
Communication with local and global stakeholders
Requirements
Bachelor’s degree (completed)
Experience in the field with support, infrastructure and global corporate environments
Experience or exposure to leadership/coordination
Advanced English (required) – communication with global teams
Benefits
Meal allowance or meal voucher
Discounts on courses, universities and language schools
Stefanini Academy — platform with free, up-to-date online courses with certification
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