Developer with expertise in Oracle RDBMS and PL/SQL at iKnowHow Group. Designing and developing business applications and databases with strong collaboration efforts.
About the role
- Account Developer is responsible for re-engaging customers while driving sales growth at Staples. Collaborating with internal partners and using CRM to manage customer interactions.
Responsibilities
- Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
- Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
- Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
- Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
- Manage the sales funnel to close opportunities and achieve reactivation goals.
- Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
- Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
- Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.
- Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
- Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Requirements
- 1+ year account management or related experience
- Previous experience with MS Word, Outlook, Excel, and PowerPoint.
- High school diploma / GED
- Bachelor’s degree
- Industry knowledge a plus.
- Experience with business-to-business sales process.
Benefits
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (114 hours and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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