About the role

Practice Services Manager responsible for operational excellence and quality management across North America and LATAM. Leading audit teams and driving compliance with ISO standards.

Responsibilities

Oversee operational excellence and quality management for North American and Latin America region.
Ensure compliance with internal policies while driving continuous improvement.
Lead the regional audit team, coordinate audits, and implement best practices.
Champion compliance with the organization’s IMS and maintain ISO certifications.
Collaborate with regional Practice Services leaders for consistent application of IMS standards.
Conduct internal audits and review documentation for ISO compliance.
Coordinate regional external audits and address findings to maintain certifications.
Present audit results to management and stakeholders with recommendations.
Conduct peer reviews on all audit reports.
Lead the Practice Services team and assign responsibilities; provide training on IMS requirements.
Foster a collaborative environment and maintain positive relationships with team members and stakeholders.
Oversee development and execution of regional corrective action plans (CAPAs) in response to audit findings.
Recommend improvements to audit processes and methodologies.
Contribute to the creation of IMS-related presentations and training materials.
Review and provide responses to regional proposals and bid pre-qualification questionnaires related to the IMS.
Promote a culture of quality and compliance throughout the organization.

Minimum 7 years’ experience working in a consulting firm environment; auditing related to ISO 9001, ISO 14001, ISO 45001, and ISO 27001.
Formal audit certification(s) would be considered an asset.
Excellent written and verbal communication and interpersonal skills.
Ability to exercise influence through communication, negotiation and relationship building rather than through formal authority structures.
Detail-oriented and organized; able to multitask and adjust to changing priorities.
Ability to perform duties and responsibilities and complete tasks with limited supervision.
Demonstrated proficiency with Microsoft Office Suite of products, with some advanced knowledge of Excel functions such as macros and VBA manipulation.
Knowledge of programming in Power BI would be considered an asset.
Strong presentation skills in small or large group environments, with proficiency in presentation support tools (e.g., PowerPoint).
French or Spanish language skills would be considered an asset.
Must be willing to travel in applicable region up to 40%.
Must have a valid passport and good driving record.