Customer Care Account Manager ensuring service level matches KPIs across countries. Supporting customers through tailor - made services for loyalty and performance optimization.
SG
Hybrid ERP Customer Support Representative
Posted 2 weeks ago
About the role
- Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
Responsibilities
- Support and manage an existing ERP customer portfolio
- Handle support cases in the 1st and 2nd level helpdesk
- Review and process system functions and customer requirements
- Version and test management
- Creation of documentation
Requirements
- Vocational training as an IT systems salesperson (IT-Systemkaufmann), IT specialist (Fachinformatiker) or industrial clerk (Industriekaufmann)
- Strong knowledge of ERP systems
- Knowledge of the packaging industry and/or SQL Server is an advantage
- Strong IT affinity and technical understanding
- Team player with good communication skills
Benefits
- Collegial team atmosphere
- Flexible working hours / flexitime
- Travel cost subsidies / commuter allowance
- Home office / remote work options
- Company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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