Data Analyst role at Intouch Insight providing insights for client experiences through data analysis. Collaborate with teams to generate reports and support internal research projects.
About the role
- Sales Operations Reporting & Analytics Specialist creating reports and dashboards for Springer Nature. Collaborating across teams to deliver operational improvements in the academic publishing industry.
Responsibilities
- Create and maintain new report templates and dashboards either upon user request or own initiative
- Research and analyse operational data to identify areas of improvement
- Assist in expanding the financial reporting platform across the organisation (Salesforce, Data Studio, GBQ, SAP Query Designer, CRM Analytics)
- Train relevant team members on the different reporting platforms.
- Project manage against set timelines and deliverables
- Contribute to strategic direction for operational improvements
- Support Sales and Sales Operations with continuous improvement
- Proactively initiate projects that align and support the strategic objectives
- Implement and manage change processes
- Manage and translate requirements of change from business to IT
- Provide excellent communication acting as a liaison for key stakeholders
- Provide (online) training to the stakeholder community during the implementation of change
- Support the monthly process of loading Institutional sales into Intelis (manage process when required )
- Contribute to the development of Intelis to meet the needs of the stakeholders
- Contribute to the logic for the calculation of allocated revenue in Salesforce
- Analyse IT tools and suggest changes needed to be able to support initiatives.
Requirements
- Minimum 6 years’ experience in data analysis, with strong analytical skills and commercial acumen
- Experience with CRM systems and data analysis tools ( e.g. GBQ, Looker, Google Analytics, Excel)
- Solid financial understanding and ability to interpret business data
- Project, process, and workflow analysis skills from planning through implementation
- Proactive self-starter and problem solver with strong attention to detail
- Excellent communication and interpersonal skills; fluent in English (written and verbal)
- Team player with a flexible, reliable, results-oriented working style and international/cultural sensitivity
- Previous experience in Academic Publishing industry
- Relevant Masters degree in data analytics or similar
- Consulting skills and experience
- Project management qualifications ( e.g. Prince2, agile scrum, etc.)
- Python knowledge would be an asset
Benefits
- Health insurance
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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