Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Associate Manager for Product Implementation at SpotOn, managing a team to support restaurant tech solutions. Overseeing deployment and client success for restaurant integrations and satisfaction.
Responsibilities
- Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
- Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
- Oversee day-to-day operations to ensure timely delivery of team objectives.
- Serve as the primary escalation point for technical or process-related issues.
- Prepare reports and updates on team performance metrics for senior management.
- Participate in hiring, onboarding, and training of new team members.
- Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
- Maintain professional, solution-oriented communication to foster positive client relationships.
- Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.
- Track progress, ensuring milestones and deadlines are met.
- Report project status, risks, and dependencies to the leadership.
- Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
- Conduct quality checks to maintain consistency and adherence to standards.
- Promote team efficiency through ongoing process improvements and knowledge sharing.
- Oversee execution of integration deployments by the team.
Requirements
- 5+ years of professional experience in customer success or related roles.
- 1+ year of experience managing and developing high-performing teams.
- Experience in fintech or SaaS environments preferred.
- Strong leadership and team management abilities, including coaching and mentoring.
- Excellent communication and interpersonal skills for interacting with team members and stakeholders.
- Solid organizational and time management skills, with attention to detail.
- Analytical and problem-solving skills to identify issues and recommend solutions.
- Knowledge of relevant tools, systems, and industry practices.
- Ability to adapt to changing priorities and manage multiple projects concurrently.
- Extensive experience in software integrations, restaurant operations, and POS systems.
Benefits
- Offers Equity
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