IT Administrator providing 1st Level Support and problem resolution in a high-tech company. Collaborating with customers and improving service processes in IT.
Responsibilities
1st Level Support Manager responsible for support operations
Work in IT service and support
Problem resolution in 1st and 2nd level support
Support and maintenance of installed systems
Active communication with customers
Improvement of service processes for customers
Requirements
Extensive knowledge of IT support
Experience with Microsoft operating systems
Virtualization (VMware or similar)
Networking technologies
Application support
Experience with ticketing systems such as OTRS, ServiceNow and/or Jira
Experience in service management according to ITIL
Degree or vocational training with an information technology focus
Benefits
Flexible working hours
Compensation for overtime
Mobile working
Individual development through training
Employee share ownership (stock participation)
Modern equipment
Free beverages in our offices
Fuel voucher or Deutschlandticket (public transport pass) as a job ticket
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