Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Leave & Accommodations Manager managing leave and accommodations for U.S. and Canada operations. Ensure compliance and optimize processes in HR solutions at S&P Global.
Responsibilities
- Own the LOA process for the US and Canada, including FMLA, state and provincial PFML programs, private PFML plans, short- and long-term disability and other required or company-sponsored leaves.
- Ensure ongoing compliance with all applicable federal, state, provincial, and local regulations; monitor legislative changes and lead implementation of required updates in partnership with Legal, Payroll, and Benefits.
- Oversee the US accommodations process, ensuring full compliance with ADA, FEHA, and related regulations, including oversight of the interactive process and return-to-work coordination in partnership with Regional People Advisors.
- Partner closely with People Services, Payroll and Benefits to ensure accurate pay treatment, benefit continuation, arrears processing, audits, and reconciliations during leave periods.
- Monitor and manage third-party leave and accommodation vendors, including operational performance, SLAs, data quality, issue resolution, and continuous improvement.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent relevant experience.
- 3+ years of experience in Leave of Absence and/or benefits administration, with deep expertise in U.S. leave programs; Canada experience strongly preferred.
- Demonstrated expertise in FMLA, ADA, state PFML programs, disability, and accommodations processes.
- Proven experience working cross-functionally with Payroll, Benefits, Legal, People Technology, and external vendors.
- Strong analytical and problem-solving skills with the ability to translate data into operational insights.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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