About the role

Customer Solutions Analyst delivering expert-level client support for S&P Global’s Horizon Group products. Specializing in Energy Transition and Sustainability solutions with a focus on client satisfaction and retention.

Responsibilities

Deliver expert-level client support for S&P Global's Horizon Group products, specializing in Energy Transition, Sustainability, and Risk Data solutions through multi-channel engagement including phone, email, and direct client consultations – primarily to financial clients.
Resolve complex technical and workflow challenges by conducting thorough root cause analysis and providing comprehensive solutions while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols.
Act as primary voice-of-the-customer liaison, partnering with Product, Commercial, Marketing, and Sales Operations teams to identify enhancement opportunities and support strategic customer-facing initiatives.
Lead knowledge transfer initiatives by training new team members and developing comprehensive workflow documentation while fostering collaborative relationships across Engineering, Product Management, and Development teams.
Provide critical escalation support during system outages and high-impact incidents, ensuring seamless business continuity and maintaining S&P Global's reputation for exceptional client service excellence.
Drive continuous improvement in support processes and client satisfaction metrics while staying current with evolving energy transition and sustainability market trends through ongoing professional development and industry engagement.

Bachelor’s degree in Business, Finance, Economics, or related field is a must, along with at least 5 years of industry experience—preferably within the energy or financial sectors is highly preferred.
5 to 7 years of experience in client support and customer success. Proven experience engaging and liaising with senior stakeholders.
Prior knowledge of the Financial Institutions industry would be an asset.
Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud for case management and client communication.
Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously.
Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working and high-pressure environment.
Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
Flexible to work on weekends or public holidays.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.