eServices Management Analyst supporting analysis and optimization of taxpayer service programs at State of Arizona. Collaborating with IT and vendors to drive continuous improvement initiatives.
About the role
- NetSuite Business Analyst responsible for collaborating on architecture development needs for the finance team. Working with teams to implement customizations and maintain NetSuite solutions.
Responsibilities
- Gather, analyse, and document requirements and translate them into functional specifications.
- Develop and implement NetSuite customizations based on requirements.
- Configure NetSuite solutions using SuiteBuilder, SuiteAnalytics, Saved Searches, and Reports based on our needs.
- Code, debug, and maintain SuiteScripts and SuiteFlows.
- Create workflows to refine business processes.
- Identify the impact of product problems, defects, and customizations.
- Troubleshoot and resolve issues promptly.
- Champion the use of reusable architecture assets to improve efficiency
- Lead architecture programmes from launch to completion
- Support (Maintain ) Project Delivery platform from technical perspective.
- Design solutions based on the latest requirements.
- Guide communication between partners and technical teams to ensure project delivery
- Engage with technical teams to work on the solution
- Perform data cleansing, conversion, importing, and review, including transaction-level integrations.
- Ensure data integrity and accuracy throughout the processes.
- Provide Level 2 support through the internal NetSuite helpdesk and manage projects.
- Maintain the customer portal, FAQ, solutions, and product information.
Requirements
- Relevant experience in NetSuite Development and Business Analyst with successful ERP implementations
- Experience with NetSuite data model and platform architecture (functional perspective).
- Familiarity in SuiteScript 2.0 (client scripts, user event scripts, scheduled scripts, Map/Reduce scripts, and Suitelets)
- Experience with SuiteFlow (workflows), SuiteBuilder and SuiteBundler.
- Working knowledge of SQL (Structured Query Language)
- Experience NetSuite's Order Management, Advanced Revenue Management, Inventory Management, Purchases and Payables, Financials, and CRM modules.
- Proficient in administering and developing dynamic customizations for NetSuite, including NetSuite Customer Centre, third-party integrations, workflows, saved searches, reporting, bundling, and user role management
- Experience explaining technical concepts to non-technical team members.
- Well-versed in customising the NetSuite ERP Platform through custom fields, records, lists, forms, saved searches, and data migration using the CSV import tool
- NetSuite technical certifications
- Celigo experience
- Kantata experience
Benefits
- Medical Insurance - Employee + dependents covered
- Life Insurance - Protection for what matters most
- Retirement Match Program - We invest in your future
- Hybrid Work Model - 2–3 days in office
- Maternity & Paternity Leave - Time for the moments that matter
- Paid Time Off - PTO + sick & casual leave
- Bereavement & Volunteer Time - Give back to your community
- Professional Development - Reimbursement program
- LinkedIn L&D Platform - Thousands of courses at your fingertips
- Mobile Phone Reimbursement - Stay connected, on us
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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