Business Analyst focusing on bridging business needs and IT solutions at Charter. Engaging in Agile and Waterfall methodologies for effective stakeholder collaboration.
Responsibilities
Gather and document requirements
Map processes
Utilize Agile and Waterfall methodologies
Drive value for diverse stakeholders
Attend meetings onsite as required
Requirements
8+ years of experience as a Business Analyst bridging business needs and IT solutions
Previous experience/deep knowledge of cloud and SaaS solutions
Familiarity with Contact Centre Technology projects
Business Analyst certifications (i.e., CBAP, PMI-PBA) is required
General understanding of application programming, database, and system design
Experience with SDLC best practices
Experience writing and maintaining test strategies and test plans
Experience creating and prioritizing test scenarios to ensure proper test coverage
Experience creating/identifying/reviewing and executing manual test scripts
Experience logging defects and enhancements
Experience with Agile development methodology
Excellent communication (written and verbal) in English is required
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