Senior State Filings Analyst at AIG, supporting regulatory product filings across personal insurance lines. Collaborating with multiple departments to ensure compliance with insurance regulations.
About the role
- Provide first level IT support for Spark Power employees. Oversee IT service delivery and continuous improvement in a fast-paced environment with a diverse customer base.
Responsibilities
- Provide exemplary end-user support and service in all situations via the ITSM tool
- Diagnosing and troubleshooting hardware, software, and basic network issues.
- Install, configure, and maintain desktops, laptops, and peripheral devices along with third party service providers
- Support software installations and license management for end-users
- Provide a prompt response to user requests for information and assist in application system problem resolution
- Keep the end-user informed of remediation progress and advise on workarounds
- Develop and maintain IT knowledge base containing troubleshooting approaches, methods and fixes
- Perform access control activities such as Active Directory accounts, local user privileges, application access, etc.
- Prioritize and allocate incidents and provide on-call support as required
- Be informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery
- Collaborate with other IT Services Leads for activities such as incident management, problem management and root cause analysis.
- Escalate critical issues to manager and appropriate team members
- Coordinate with manager and off-hour support team members to resolve high severity after-hours incidents
Requirements
- Excellent interpersonal and customer service skills
- Exemplifies positive and solution driven attitude when faced with challenges
- Strong analytical, verbal, and written communication skills
- Experience in supporting VOIP phone system solutions
- Demonstrated experience troubleshooting IT services including hardware, software, and processes
- Demonstrated knowledge of laptop, mobile and portable device technologies
- Demonstrated knowledge of the Microsoft ecosystem
- Operate with strong attention to detail and a focus on the standard of service delivery quality
- Self-motivated with a high level of initiative and accountability
- Able to multi-task and perform well in a fast-paced environment
- Bachelor’s or post graduate degree in Computer Science, IT, business or related field.
- 2+ years in IT Service Desk or similar
- Awareness of ITIL or other IT service management frameworks
Benefits
- Diverse customer base-including: industrial, commercial, and institutional
- Competitive wages and commission, and bonus structure
- Excellent benefits package with flexible options and wellness spending accounts
- RRSP
- Hands-on and supportive leadership team
- Continuous training and skills improvement including Spark U and external training
- Employee referral bonus program
- Corporate discounts (hotels, travel, insurance, retail)
- …much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Funding Analyst reviewing small business and fleet contracts for compliance in U.S. and Canada. Engaging with sales and credit teams to ensure contract terms align with pricing and mitigate risk.
Loss Mitigation Analyst at Daimler Truck Financial reviewing and recommending payment solutions for Small Fleet and Small Business customers. Focus on delinquency management and customer service in a hybrid work environment.
Titles and Art Analyst for Daimler Truck Financial Services ensuring financial accuracy and operational compliance in U.S. and Canadian portfolios while collaborating cross - functionally.
Data Analyst role at one of Brazil's largest banks, supporting data pipelines for credit policies and processes. Collaborate with multiple teams to ensure data quality and governance.
Principal Market Analyst focused on solar, batteries, energy storage and wind technologies at S&P Global Commodity Insights. Supporting critical business decisions of our customers through high quality reports and insights.
Analista Contábil managing reconciliações financeiras and customer inquiries at JL Ramos. Seeking adaptable and tech - savvy candidates for a dynamic work environment.
Leave of Absence Analyst supporting internal and external partners on leave processes. Coordinating accommodations under applicable laws and ensuring compliance with state leave laws.
Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
Senior Analyst at Huron consulting driving strategic growth and transformation for clients. Collaborating to adopt complex systems and assess operational success with Excel.