Operations Manager focusing on operational leadership within Snorkel's AI expert community. Overseeing the lifecycle strategy and partnering across teams to drive initiatives forward.
About the role
- Cluster Manager responsible for multiple Soulhouse studio operations and performance in Europe. Leading teams for effective management and strategic growth across the network.
Responsibilities
- Operational Leadership & Performance: Strategic and operational responsibility for multiple studios, including analysis and management of relevant KPIs (fill rate, occupancy, average tenure).
- Operations Management: Develop, monitor and optimize all HR-related processes, e.g., payroll and bonus payments; build and lead a strong team.
- People & Quality: Ensure and further develop the qualifications of our experts; oversee working hours, time tracking, vacations and compensatory days.
- Standards, Sales & Studio Excellence: Responsible for delivering an outstanding studio experience through consistent implementation of sales programs.
- Strategic Development & Innovation: Identify growth and optimization opportunities across studios and implement new concepts.
Requirements
- Experience: Several years of operational leadership experience, ideally in retail, hospitality, fitness or service environments.
- Metrics & Performance: Solid understanding of KPIs and operational processes, including analysis and management of fill rate, occupancy and employee retention, to continuously optimize studio performance.
- Leadership: Strong leadership skills with clear communication, assertiveness and a hands-on mentality.
- Working Style: Structured, reliable and independent work approach with a strong sense of quality and responsibility.
- Personality: Enthusiasm for developing teams, implementing standards and actively shaping growth.
- Language Skills: Fluent in German and English; Spanish is a plus.
- Travel Requirement: Regular visits to your studios.
Benefits
- Growth: The opportunity to play an active role in the European expansion of an innovative scale-up.
- Projects: Exciting expansion projects with direct impact on physical studio spaces.
- Salary: Attractive annual salary between €53,000 and €58,000, depending on experience.
- Working Environment: A modern workplace with flat hierarchies and short decision-making paths.
- Benefits: Attractive perks such as discounted massages, employee discounts on products and regular team events.
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