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About the role
- Commercial SMB Account Manager driving growth across the SMB customer base for Sophos. Managing inbound opportunities while collaborating with channel partners to deliver support and drive revenue.
Responsibilities
- Manage a funnel of inbound leads and prioritise responses based on service level agreements.
- Ensure quotes and other tasks are processed timely, efficiently, and accurately.
- Understand end-to-end processes across deal flow including roles of cross-functional support teams.
- Update CRM with conversations, competitive information, decision-making criteria and pertinent information.
- Communicate effectively and efficiently with the customer partner to progress on assigned tasks.
- Achieve agreed quarterly sales goals and performance indicators for daily standards.
- Effectively communicate with Sophos prospects and customers through various mediums.
- Add value to the Channel business through best-in-class support and growth mindset.
Requirements
- Previous Sales experience in the Cyber Security or Tech Industry, ideally within SMB.
- Experience calling customers for renewals, cross-sell, and up-sell.
- Experience using CRM systems. Salesforce is preferred.
- Interpersonal skills: Engages easily and uses effective questioning and active listening.
- Customer driven: Delivering exceptional customer experience.
- Empathy: Critical to effectively de-escalate issues and understand desired outcomes.
- Resourcefulness: Go-getters who go above and beyond to solve problems.
Benefits
- Sophos operates a remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives and volunteer days
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
- Monthly wellbeing webinars and training for employee health and wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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