Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
About the role
- New Product Operations Leader at Sonos overseeing the manufacturing development of consumer electronics. Leading cross-functional teams to ensure successful product launches, quality, and budget management.
Responsibilities
- Lead the cross-functional Product Operations team, which includes Sourcing, Manufacturing Engineering, Process/Tooling Engineering, Quality, Material Planning, Logistics, and Factory Program Management.
- Tightly integrate Operations work streams with the Product Development team to drive NPI program success.
- Manage and drive all aspects of the operations program schedule and budget.
- Organize and drive the resolution of major operations decisions and issues identified during development.
- Motivate, energize, and lead the team with optimism while instilling a strong quality mindset.
- Capture and manage all Operations Lessons Learned for each product development cycle.
- Collaborate closely with the factory project managers to plan and execute all NPI builds (Proto, EVT, DVT, PVT) at the component, sub-assembly, and final assembly levels.
- Accountable for managing the Bill of Materials (BOM) and managing the Engineering Change Order (ECO) release process starting at the EVT build.
- Develop, manage, and report the Cost of Goods Manufactured (COGM) to the broader program team.
- Identify and resolve major operations / sourcing / manufacturing risks for a program.
- Ensure consistent and proper communication regarding program status, highlighting critical issues, risks, and proposed mitigation plans to all stakeholders.
- Identify organizational process gaps within the product development engine and drive systemic changes to improve overall effectiveness at Sonos.
Requirements
- A Bachelor’s degree in a relevant engineering discipline, manufacturing, or program management.
- At least four years of experience working in manufacturing, including leading New Product Introduction (NPI) programs within consumer electronics or a closely related industry.
- Demonstrated project management experience, with the ability to drive complex programs from concept through ramp and into sustained production.
- Experience managing program budgets, including cost tracking, forecasting, and trade-off decision-making.
- Strong working knowledge of Design for Manufacturing (DFM) and Design for Cost (DFC), and the ability to partner effectively with design, engineering, and operations teams to influence outcomes early.
- Proven leadership skills, with experience driving alignment and execution across cross-functional teams including hardware, operations, quality, and supply chain.
- Strong critical thinking skills, with the ability to assess risk, balance competing priorities, and make informed decisions in ambiguous situations.
- Experience navigating conflict and mediating trade-offs in a constructive, respectful way that keeps teams moving forward.
- Excellent listening, communication, and interpersonal skills, with a collaborative approach to problem-solving.
- A team-first mindset, with the ability to motivate, support, and energize teams through challenging phases of development.
- A hands-on problem solver who is comfortable diving into details, identifying root causes, and driving practical solutions.
Benefits
- Medical, Dental, and Vision Insurance
- A 401(k) plan with company matching and immediate vesting
- An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
- 80 hours of sick time upon hire, refreshed annually
- Up to 12 paid holidays per calendar year
- Generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
- Company-paid Disability, Life, and AD&D Insurance
- Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
- Mental health benefits to support your holistic well-being
- A generous employee discount program & Sonos Radio HD - on us!
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