APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Technical Support Agent providing customer service related to SONDA products. Engaging with clients to assure high levels of customer satisfaction through technical assistance.
Responsibilities
- Act as a technical point of contact for customers, aiming to provide added value in resolving issues related to the installation, maintenance, and use of SONDA products.
- Responsible for delivering an appropriate level of support to customers who contact SONDA solution centers.
- Maintain a high level of customer satisfaction by adhering to established guidelines and procedures.
Requirements
- Experience in IT
- Technologist degree in IT
Benefits
- Flexible working arrangements to promote work–life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your work–life balance by offering initiatives focused on your physical, mental, and social well‑being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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