Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
About the role
- Customer Success Manager responsible for client engagement and success, ensuring effective use of Global's technology solutions. Collaborating across teams to enhance customer satisfaction and retention.
Responsibilities
- Manage a portfolio of clients, ensuring engagement and adoption of Global's solutions.
- Develop a consultative relationship with clients, understanding their needs and proposing strategic solutions.
- Monitor success indicators (KPIs), such as submission of settlement reports (borderôs), credit recovery and churn, ensuring performance, cadence and retention.
- Proactively work to prevent churn by identifying risks and proposing actions to increase customer satisfaction.
- Collaborate with Sales, Finance and Operations to optimize the customer journey.
- Develop action plans to improve the customer experience based on feedback, analysis and best practices.
- Present results reports and recommendations to internal and external stakeholders.
Requirements
- Bachelor’s degree completed, preferably in Finance, Business or related fields.
- Experience managing B2B client portfolios and with technology solutions for collections and financial management.
- Analytical skills to interpret data, KPIs and insights and propose evidence-based solutions.
- Strong communication and influencing skills to ensure client alignment and engagement.
- Knowledge of retention techniques, growth strategies and churn prevention.
- Consultative mindset focused on delivering value and customer success.
- Experience with CRM and collections management platforms is desirable.
- Experience in the finance area, with knowledge of the credit and collections cycle, is desirable.
- Previous experience as a Customer Success Manager or Key Account Manager is desirable.
Benefits
- Meal allowance or meal voucher
- Transportation voucher
- Health insurance
- Dental plan
- Pharmacy partnerships/discounts
- Partnership with Care (employee well-being program)
- Partnerships with educational institutions (Undergraduate, MBA/Postgraduate, language courses and continuing education)
- Break area with kitchenette and coffee/food machines
- Free parking
- Employee referral program
- Global gym
- IDP (Individual Development Plan)
- Internal opportunities (Global Talents)
- Common lounge and rest area
- Working hours: 220 hours per month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.
Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.