Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Support Specialist I enhancing healthcare experiences by handling inquiries at Solventum. Collaborating with patients and healthcare professionals to provide effective support and solutions.
Responsibilities
- Handle inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
- Interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs.
- Implement Critical Thinking to analyze the callers request and determine next steps.
- Determine the best solution for our customers based on guidelines and expertise.
- Support other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.
Requirements
- High School Diploma or equivalent
- Advanced English (oral and written) C1
- Flexible & Adaptable – con horario, procesos de trabajo y prioridades.
- Experience with Microsoft Office applications including Word, Excel & Outlook.
- Ability to convey a positive customer service and team-oriented attitude.
- Soft skills: Empatía, Cortesía, Escucha activa, Pensamiento crítico.
- Technical skills: Microsoft Office, Conocimientos informáticos.
Benefits
- Solventum ofrece muchos programas para ayudarte a vivir tu mejor vida – tanto físicamente como financieramente.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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