AutoCAD and Systems Support Engineer at WhiteWater responsible for developing and maintaining custom tools for waterpark design and manufacturing processes.
About the role
- Client Support Software Support Analyst at Solventum providing technical support and ensuring seamless operation of software and interfaces. Collaborating with teams to enhance client experience and system performance.
Responsibilities
- Providing technical support to ensure the seamless operation of Solventum software and interfaces, reducing system downtime, and improving client satisfaction.
- Assisting customers with troubleshooting software applications, interfaces, and system configurations.
- Conducting system health checks and identifying opportunities to enhance efficiency.
- Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues.
- Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes.
- Identifying opportunities to enhance workflows and improve support efficiency.
Requirements
- Associate's Degree or higher from an accredited institution AND two (2) years of experience in software support, IT helpdesk, or technical troubleshooting.
- OR High School Diploma/GED from an accredited institution AND four (4) years of experience in software support, IT helpdesk, or technical troubleshooting in lieu of a degree.
- In-depth experience working with web servers and application hosting environments such as IIS, Apache, and Tomcat
- Experience troubleshooting software applications, interfaces (HL7, XML, etc.), or network configurations.
- Familiarity with Windows Server Administration and SQL queries.
- Familiarity with installing and updating security certificates in web applications and validating a certification path.
- Basic understanding of interface engines such as Healthshare, Cloverleaf, Rhapsody, or Mirth.
- Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar).
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Job title
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