Mid Market Account Executive driving sales and revenue growth for Info - Tech Research Group. Responsible for generating business leads and establishing connections with senior IT executives in the assigned area.
SI
Hybrid Clinical Solution Sales Representative
Posted 4 weeks ago
About the role
- Customer Support Representative managing inquiries and technical issues for the SOFMEDICA platform from Zagreb, Croatia. Ensuring customer satisfaction through effective support and relationship building.
Responsibilities
- Provide first-line support to customers in Croatia via phone, email, and chat in Croatian and English
- Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively
- Guide customers through product setup, configuration, and usage of the SOFMEDICA platform
- Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions
- Escalate complex technical issues to senior support or engineering teams when necessary
- Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up
- Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system
- Contribute to and maintain support documentation, FAQs, and knowledge base articles
- Identify recurring issues and patterns, providing feedback to product development and engineering teams
- Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support
- Build strong relationships with customers, acting as their trusted advisor for all platform-related matters
- Collaborate with the sales team to facilitate smooth onboarding for new customers
- Gather customer feedback and testimonials to help improve our products and services
- Stay up-to-date with new features, updates, and best practices for the SOFMEDICA platform
- Participate in ongoing training programs to enhance technical skills and product knowledge
- Contribute ideas for improving customer support processes and service quality
Requirements
- Bachelor's degree (any field; business, life sciences, or healthcare preferred)
- Proficient in MS Office; comfortable with CRM, sales tools, and AI agents
- Fluent Croatian (native) and English (B2+; C1 preferred)
- The ability to use Ai LLM's to amplify our ability to complete and organize tasks and agents
- Comfortable with learning and using support ticketing systems and CRM software
- Basic understanding of troubleshooting methods and diagnostic processes
Benefits
- Competitive compensation and benefits package
- Comprehensive sales training program and ongoing professional development
- Opportunity to work with cutting-edge medical technology and make a real impact on healthcare
- Clear career progression path with potential to advance to senior sales or management roles
- Supportive team environment with mentorship from experienced professionals
- Flexible work arrangements with remote work options
- Opportunity to be part of a fast-growing company revolutionizing surgical education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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