Chief Operating Officer leading operations for BURGA, a fast - scaling e - commerce brand. Driving operational excellence and team collaboration as the company expands globally.
About the role
- Chief Operating Officer overseeing strategic and operational initiatives for an architecture firm in Basalt, Colorado. Leading resource management, client relations, and operational efficiency efforts.
Responsibilities
- Manage resource allocation and staffing assignments across multiple concurrent projects
- Monitor and optimize team capacity, utilization rates, and workload balance
- Forecast resource needs based on project pipeline and growth projections
- Identify hiring needs and collaborate on recruitment strategy
- Develop strategies to maximize team productivity while maintaining work-life balance
- Oversee day-to-day operations across all functional areas
- Establish, refine, and implement operational processes and systems to improve efficiency
- Serve as escalation point for operational issues and client concerns
- Ensure quality standards and firm values are maintained across all projects
- Drive continuous improvement initiatives throughout the organization
- Serve as senior point of contact for client relationships, supporting Project Managers and principals
- Address client concerns and manage expectations at the highest level
- Build and maintain strong relationships with key clients and referral sources
- Participate in client meetings and presentations as needed
- Establish project budgets and fee structures in collaboration with project teams
- Monitor project profitability, billing, and financial performance throughout all phases
- Implement systems for tracking project costs, budgets, and financial metrics
- Identify and address budget overruns or profitability issues proactively
- Collaborate with accounting on invoicing, collections, and financial reporting
- Analyze project financial data to inform future estimating and pricing strategies
- Evaluate and implement project management and financial software systems
- Establish standardized processes for project delivery, documentation, and quality control
- Create systems for knowledge sharing and best practices across teams
- Leverage technology to improve efficiency and communication
Requirements
- 10+ years of progressive experience in architecture, design, or AEC industry
- Proven track record in operational leadership and business management
- Deep understanding of architectural project delivery, resource management, and design firm operations
- Strong financial acumen with experience managing project budgets, profitability, and P&L metrics
- Demonstrated success in resource planning, capacity management, and team optimization
- Experience establishing and improving operational processes and systems
- Excellent client relationship management and communication skills
- Strong analytical and problem-solving abilities with data-driven decision-making approach
- Proficiency in project management and financial software (Deltek, BQE Core, or similar platforms)
- Experience managing teams in a creative, collaborative environment
- Bachelor's degree in Architecture, Business, or related field (Architecture degree strongly preferred)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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