Chief Operating Officer leading operations for BURGA, a fast - scaling e - commerce brand. Driving operational excellence and team collaboration as the company expands globally.
About the role
- Chief Operating Officer overseeing operational strategies and multi-campus performance for creative education institution. Leading transformation and building operational excellence across various departments.
Responsibilities
- Lead and evolve the organisation’s operating model, ensuring consistency, efficiency, and accountability across campuses and functions.
- Act as the executive lead for core operational processes, embedding standardisation, performance discipline, and continuous improvement.
- Shape and deliver the estates and campus strategy, ensuring physical environments actively enable academic delivery, collaboration, and future growth.
- Lead IT, digital and systems strategy as a primary enabler of operational effectiveness and change, not a support function.
- Act as senior responsible owner for major transformation, systems, and change programmes, delivering results in live operational environments.
- Play a core role in shaping organisational culture—modelling values, embedding collaborative behaviours, and creating the conditions for high performance.
- Ensure that operational delivery, systems, and campus environments consistently support and enhance student experience, service quality, and academic outcomes.
- Set the tone for how the organisation plans, governs, and executes at scale.
Requirements
- Proven experience operating at executive level in complex, multi-site, multi-departmental organisations
- A strong track record of designing, standardising, and scaling enterprise-wide processes
- Significant experience leading IT, systems, and technology-enabled change
- Credibility delivering large-scale transformation while maintaining operational continuity
- The confidence to lead through complexity, ambiguity, and delivery
- An understanding of how operational excellence enables student success and institutional performance.
- Experience in education or regulated environments is welcome, but not essential as we recognise that strong candidates may bring transferable leadership experience from other sectors and encourage applications from those who meet most, but not necessarily all, of the criteria.
Benefits
- Employee Assistance Programme
- Auto-Enrolment Pension Scheme with Royal London Pension
- Cycle to Work Scheme
- Enhanced Maternity and Adoption Pay
- Enhanced Paternity Pay
- Occupational Sick Pay
- Healthcare Cash Plan
- Employee Assistance Programme (Legal & General)
- Group Income Protection (Legal & General)
- Life Assurance (Legal & General)
- Season Ticket Loans
- Ride to Work Scheme
- Staff Discounts – Short Courses 2025-2026
- 50% off ICMP courses
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