Snapper is an Australia and New Zealand-based content licensing agency.
We provide access to the work of industry-leading photographers, film-makers and music creators through our global partnerships.
We proudly represent the following collections: Trunk Archive, Magnum Photos, GalleryStock, Stills, Musicbed, Filmsupply and Launchmetrics Spotlight.
Connect with us today.
E: hello@snapperagency.com 
T: +61 (0)407 771 987  
www.snapperagency.com

Snapper

Browse and apply for open jobs at Snapper.

product-manager

Snapper is a full-service content licensing agency based in Australia and New Zealand that helps clients source and license premium photography, film footage and music from a global network of partner collections. They provide tailored licensing solutions including copyright clearance, rights permissions and curated collections for publishers, production companies, galleries and content creators. Snapper focuses on simplifying licensing complexity and delivering high-quality, budget-aligned content for creative projects.

Snapper is an Australia and New Zealand-based content licensing agency. We provide access to the work of industry-leading photographers, film-makers and music creators through our global partnerships. We proudly represent the following collections: Trunk Archive, Magnum Photos, GalleryStock, Stills, Musicbed, Filmsupply and Launchmetrics Spotlight.  

Connect with us today.  

E: hello@snapperagency.com 
T: +61 (0)407 771 987  
www.snapperagency.com

• Validate product viability through rapid experimentation
• Reduce uncertainty by testing assumptions early and scaling what works
• Align the team around clear product objectives
• Design experiments to validate hypotheses
• Work with designers, engineers, and data scientists to create prototypes and experimental solutions
• Collaborate with SMEs to uncover insights throughout the product lifecycle
• Prioritise problems based on impact, learning value, and feasibility
• Define success metrics for experiments and products, and use results to inform decisions
• Coordinate the end-to-end product journey from exploration to iteration
• Champion a product vision grounded in evidence and customer impact

Product Manager

Product Manager focused on validating product viability through experimentation for Snapper's public transit solutions. Collaborating with teams to align objectives and deliver meaningful customer value.

customer-success-manager

• Focus on customer satisfaction, retention, and support word of mouth referral
• Guide new customers/partners through needs discovery, setup, and implementation
• Deliver webinars, docs, tutorials, and personalised sessions
• Primary contact for customers; support Snapper’s partners
• Monitor health metrics, flag risk/churn, and support renewals and upsell
• Capture feedback, goals, and challenges to inform product priorities
• Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue

Customer Success Manager

Customer Success Manager enhancing user experiences with Mosaiq Transit Intelligence Suite. Focused on customer satisfaction, retention and advocating customer needs to the team.

customer-support

• Providing day-to-day technical support for staff across NZ and other Snapper locations - both in-person and remotely
• Troubleshooting hardware, software, network, and access issues across laptops, peripherals, operating systems, and SaaS applications
• Acting as the first point of contact for IT incidents and service requests, owning issues through to resolution
• Responsibility for Microsoft platform, Fortinet security platform, Supporting collaboration tools, productivity platforms, and internal systems used across the business
• Owning Snapper’s technology system footprint, including administering identity and access management across key systems, ensuring appropriate access and security controls
• Managing device provisioning, configuration, deployment, and lifecycle asset management
• Supporting onboarding and offboarding processes, including account creation, access changes, and asset recovery
• Maintaining accurate asset registers and system documentation
• Ensuring backup redundancy and mitigating risk around any single point of failure/vulnerability
• Supporting security best practices, including device security, patching, and basic incident response across all tech for all Snapper staff
• Advocating and advising on what excellent looks like in practice regarding technology, policies and ways of working for all staff
• Assisting with audits, access reviews, and security initiatives in collaboration with domain leads and the wider technical team
• Identifying recurring issues and opportunities to improve tooling, automation, and support processes
• Creating and maintaining clear internal documentation, guides, and self-service resources for Snapper staff
• Working closely with technical and operations teams to support internal tools and working environments
• Partnering with People Operations to ensure a smooth employee experience from onboarding through to exit with accountability for the technology perspective
• Communicating clearly with staff managing expectations and priorities effectively and proactively, including across timezones
• Supporting occasional technology projects as required

Technology Support Specialist

Technology Support Specialist providing reliable IT services to Snapper's NZ and UK teams. Supporting technology operations including incident resolution and improvement initiatives.

product-designer

• Designing and delivering engaging, user-centric Mosaiq products
• Exploring and validating user problems through experimentation and prototyping
• Quickly conceptualising and communicating effective solutions
• Collaborating with cross-functional teams to turn ideas into actionable, high-quality designs
• Creating compelling visual designs and continuously improving the design system
• Working closely with UX researchers, product managers, and engineers to ensure designs are visually appealing and user-friendly

Product Designer

Product Designer at Snapper focuses on designing user-centric products for public transit solutions. Collaborates with teams to ensure intuitive designs that enhance passenger experiences.

manager

• Provides leadership and direction across incident management, service monitoring and operational service delivery.
• Manages and coaches the Service Operations team, setting clear expectations and supporting professional growth.
• Owns operational service performance, including adherence to Service Level Agreements (SLAs) and operational KPIs.
• Ensures effective incident management practices are in place, including triage, escalation, communication and resolution.
• Acts as the escalation point for major or high‑impact incidents, coordinating resources and communications across internal teams and external partners.
• Maintains a strong understanding of contractual obligations and ensuring operational practices align with these commitments.
• Works closely with technical, operations and customer care teams to ensure day‑to‑day service issues are resolved efficiently.
• Proactively identifies risks, trends and systemic issues, and driving continuous improvement initiatives.
• Ensures clear, timely and consistent communication with internal stakeholders and customers during incidents and operational events.
• Oversees operational reporting, ensuring insights are accurate, meaningful and drive action.
• Maintains and evolves service operations documentation, frameworks and processes to support scale and consistency.

Service Delivery Manager

Service Delivery Manager leading operational services for Snapper’s public transport scheme. Ensuring service delivery, incident management and customer relationships are prioritized and effective.

people-operations

• Responsible for the smooth and successful running of the Snapper team’s working environment and location in Belfast
• Business systems, processes and planning support, travel booking and management, lead team + company internal comms, event management and local IT support
• Employee experience lead, support + issue management, people + culture operations, admin & recruitment, plus team facilitation and culture advocacy
• Supplier liaison management, office admin + procurement, day-to-day budgeting and financial admin, people + culture processes, documentation and reporting

People Ops Manager

People Ops Manager ensuring operational support and employee experience for Snapper's Belfast team. Managing communication and culture between the UK and NZ offices in a tech environment.

Snapper is an Australia and New Zealand-based content licensing agency. We provide access to the work of industry-leading photographers, film-makers and music creators through our global partnerships. We proudly represent the following collections: Trunk Archive, Magnum Photos, GalleryStock, Stills, Musicbed, Filmsupply and Launchmetrics Spotlight. Connect with us today. E: hello@snapperagency.com  T: +61 (0)407 771 987   www.snapperagency.com

Snapper

About the company

Open jobs

6 jobs found

Product Manager

Snapper

Customer Success Manager

Snapper

Technology Support Specialist

Snapper

Product Designer

Snapper

Service Delivery Manager

Snapper

People Ops Manager

Snapper