SAP ABAP Technical Analyst supporting and developing across SAP modules. Involves analysis, enhancements and testing within the AMS model, ensuring alignment with business requirements.
About the role
- IT Second Level Support Engineer handling incidents and technical analysis in client systems at SMAVOO GmbH. Collaborating closely with service teams and project teams for IT solutions.
Responsibilities
- Handling second-level tickets in the ticketing system
- Technical analysis of faults and incidents in customer environments
- Remote access to customer systems (VPN, servers, software)
- Working with Linux and Windows servers
- Analysis of logs, services and system states
- Starting/restarting services, databases and applications
- Conducting root cause analyses and maintaining clear documentation
- Incident management including prioritization, escalation and follow-up
- Handover of complex cases to third-level support
- Close collaboration with service, commissioning and project teams
- Technical support for rollouts and on-site assignments
- Active customer communication via email and phone
- De-escalation in critical situations through confident communication
Requirements
- Several years of experience in second-level IT support
- Very good knowledge of Linux and Windows servers
- Experience with remote access (VPN, SSH, RDP)
- Basic understanding of databases (e.g., starting, logs, basic analysis)
- Experience in log handling and interpreting system logs
- Understanding of software services and distributed systems
- Experience with incident and ticketing processes
Benefits
- Challenging technical tasks with genuine depth
- Direct work on real customer systems
- Close collaboration with engineering, service and project teams
- Short decision-making paths and significant autonomy
- Long-term prospects in a growing company
- Attractive, performance-based compensation
- Flexible working hours / possible remote work portion
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