Senior Implementation Project Manager guiding clients through onboarding in a fast-paced role. Leading complex projects for Stock Plan Services at Fidelity with a focus on client satisfaction.
Responsibilities
Serving as the primary day-to-day contact for clients during onboarding, guiding them through platform transition activities
Coordinating tasks across Operations, Product, Technology, Legal, and other internal partners
Managing project documentation and ensuring accuracy, compliance, and adherence to Fidelity standards
Providing regular status reporting to stakeholders on progress, milestones, issues, and risks
Supporting a consistent and positive onboarding experience that establishes a strong foundation for long-term client satisfaction
Contributing to team knowledge-sharing, process improvements, and best-practice adoption
Requirements
Bachelor’s Degree or equivalent years of professional experience
3–5 years of experience in equity compensation, financial services, or project management
Experience coordinating multi-workstream projects or client transitions
Working knowledge of stock plan administration or a strong desire to develop subject-matter expertise
Strong communication, influence, and organizational skills
Ability to lead cross-functional project teams through structured plans and delivery commitments
Strong capability to identify, document, and escalate risks and obstacles
Clear and timely communication skills when facilitating discussions, resolving issues, and aligning partners
Ability to build consensus and influence in a matrixed environment
Strong attention to detail and a process-oriented approach
Ability to thrive in a dynamic, fast-paced environment with shifting priorities
Benefits
comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources
Job title
Senior Implementation Project Manager – Stock Plan Services
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