Project Manager overseeing IT projects at TIEVA, ensuring they meet quality and budget standards while delivering customer satisfaction.
Responsibilities
Manage the response of projects, acknowledging details following agreed SLA’s.
Oversee the full project lifecycle, including planning, forecasting, risk, issues and escalation management, and seamless service transition—ensuring delivery is on time, within budget, and to customer satisfaction.
Proactively manage multiple projects simultaneously of differing types and technologies.
Manage the delivery of projects adhering to the agreed project process and utilising the relevant project documentation.
To manage the handover of all relevant projects into BAU.
Weekly reporting on projects to the Head of Projects and internal stakeholders.
Ensure accurate financial forecasting and reporting for projects.
Effective management of expectations by communicating project timelines, risks and dependencies.
Updating RAID Log, forecasting, Project Progress Report and where needed raising an exception report to capture project change.
Act professionally concerning management, confidentiality, security, personal attitude and presentation.
Work collaboratively with the Project team to help achieve Key Results and Tactical Objectives.
Be prepared to work in a flexible way to assist colleagues in the delivery of services to customers.
Meeting with the customer to identify and agree project requirements.
Preparing a Statement of Works, plus other project documentation as required.
Ensuring the project is managed to meet the customer proposal and contract.
Ascertaining written agreements and establishing expectations for the lifecycle of the project.
Meeting required and agreed deadlines.
Ensure proactive steps are taken to resolve project delays, escalating where necessary.
Providing a supported handover, including details of all configurations, technical data, contract data.
Requirements
Minimum 4 years in a project management role in an IT environment
Demonstrated success in managing projects within the IT Sector
Experience in Cloud Technologies – Azure, Microsoft 365 modern workplace implementations is desired
Experience in Network and Security Solutions is desired
Experience in Telecommunications is desired
Experience in Infrastructure and Datacentre deployments is desired
Extensive background working within Managed Service Provider (MSP) environments, with a clear understanding of customer-centric delivery models, is desired.
Prince 2 certified foundation and practitioner level is desirable.
Knowledge of IT technologies
Excellent problem-solving skills and attention to detail
Ownership of projects and problems
Ability to prioritise and multitask.
Ability to manage 15 to 20 projects simultaneously
Financial monitoring of project progress avoiding scope-creep and budget over run.
Benefits
Financial Life Insurance
Pension
Car allowance (subject to role)
£1000 refer a friend bonus.
Generous uncapped commission scheme (sales role)
Profit share bonus scheme (non-sales, subject to T&C’s)
Free will-writing service
Long Service Awards (financial and time rewards)
Electric Car Scheme (salary sacrifice)
Cycle to Work Scheme (salary sacrifice)
IT Purchase / Loan Scheme
Financial Wellbeing Tool
Pension Surgery (consultation with a financial advisor)
Discount scheme (retail, experience days etc.)
Navan Buying holidays (salary sacrifice)
Childcare voucher scheme
Health and Wellbeing
Private Medical Insurance
Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support)
Digital GP
Wisdom Well-Being Platform
Gym membership contribution
Gym time
Yoga –Free onsite yoga
Eye tests
Flu jabs
Fruit basket –per floor stocked weekly
Mental Health First Aiders
Time off Holidays –above statutory increasing with service, plus 8 bank holidays
Birthday benefit -Have your birthday off on us!
Enhanced Maternity Pay
Enhanced Paternity Pay
Compassionate Leave
Jury Duty
Funeral Leave
Volunteering Days
Welcome goodie bag.
Company apparel
Free staff parties
Incentives –Competitions and prizes including trips.
Staff awards
Culture Team events
Free onsite parking
New refurbed office -Table tennis, table football, games consoles, multi-faith room, fully stocked bar, outdoor eating area, smoking shelter.
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